CUSTOMER CARE
At Coolibar, our goal is to provide you with reliable UPF 50+ protection that keeps you comfortable and happy. If you are not satisfied, simply return any unworn merchandise in the original packaging within 30 days of purchase.
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Customer Care Hours
Monday – Friday, 8:00AM – 7:00PM EST
Customer Care Hours
Contact form
Have an inquiry we haven't covered?
Shipping, wholesale, press — the right contact for every question.
shipping information
Wholesale Request Form
Media and Partnership Requests
Recognized by
Skin Cancer Foundation
Melanoma Research Foundation
HOLIDAYS (CLOSED)
- New Year's Day (January 1)
- Martin Luther King's Birthday (3rd Monday in January)
- Presidents' Day (3rd Monday of February)
- Memorial Day (last Monday in May)
- Independence Day (July 4)
- Labor Day (1st Monday in September)
- Veterans Day (November 11)
- Thanksgiving Day (4th Thursday in November)
- Thanksgiving Friday (4th Friday in November)
- Christmas Eve (December 24)
- Christmas Day (December 25)
- New Year's Eve (December 31)
CONTACT CUSTOMER CARE
Send us a note and we'll get back to you during care hours.
We typically reply within one business day during care hours.
ADDITIONAL FAQS
Check out our frequently asked questions.
How do I modify or cancel my order?
We strive to get orders shipped out as quickly as possible and for that reason there is a very small window for us to cancel orders once they are placed on our website. If you need to cancel an order, please reach out to Customer Care (1-888-703-7090 for US and CA orders & 1-844-793-3090 for International orders) and we will do whatever we can to help you with your order.
I didn't receive an order confirmation. What should I do?
Sometimes our confirmation emails end up in your spam or junk email folder, this should be the first place you look. If this happens you will need to make Coolibar an approved sender to your email account. If you still cannot find your email order confirmation please contact us.
Why can't I exchange an item?
In order to process your order refund faster, Coolibar is no longer accepting exchange orders. You may place a new order via our website or contact us. All returns will be credited to the original method of payment.
Do you sell gift certificates?
Yes, we issue e-gift cards at the values of: $25, $50, $100, $150, and $200. No physical gift cards are issued at this time. Find e-gift cards here
How do I verify the authenticity of Coolibar products purchased in China?
Please click this link to verify your product, which will then redirect to check.coolibar.com.